Provider Support
17 articles
Dropship KitsVirtual meetings with clients? Need to dropship kits to clients? See below for some suggested steps.
Ordering Kits to PracticeNeed to order and manage kits in center? See below for some suggested steps.
Kit Status for ProvidersThis article describes kit status tags and their meaning
Viewing & Saving a PDF Version of Your Patient's ReportThis article describes how to access and download your client or patients report.
Guide to Managing Pathogens and ParasitesThis article outlines several sources to use if your patient or client has a detected pathogen or parasite that you would like to treat.
Basic View: Intestinal HealthHow to interpret Jona's associations relative to typical biomarkers and how Jona can provide more powerful insights.
The F/B RatioThis article describes the F/B ratio and how to interpret it.
Releasing a ReportThis article will describe how to release a report to your client or patient so they can review the results.
How to Edit Client InfoFollow the steps below to edit client info
How to Invite a ClientFollow the steps below to invite a client to join your provider group, view their results, and/or activate their kit and intake
Client Invite StatusesA key for client invite statuses
How to manage email notificationsWould you like to be alerted when a report is ready or sample is received for any of your clients?
How to deactivate a kitDid your client cancel or reschedule their appointment and you'd like to reuse the kit you have in clinic for someone else?
Manage Staff in Your Provider Portal
View & Manage OrdersView and manage your orders in one place.
The Patient Order ExperienceWhat is the workflow for patients?
How to activate a kit